Anthem, Inc. Summer Internships Near Me – Representative Contact Center In Scottsdale

Job Description:

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Responsibilities:

• Provide timely response to inquiries, requests, and complaints to customers using different mediums such as voice, chat and email.
• Serves as a technical resource to assist with the resolution of customer inquiries; collaborating with more senior resources to ensure complete and prompt response
• Supports testing as well as process improvements efforts with the voice of the customer in mind
• Review customer issue logs and assists with resolution development, escalating issues that require more advanced knowledge
• Coordinate with relevant department/s to provide resolution and customer satisfaction.

Job Requirements/Qualifications:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.