At&T Graduate Program – Customer Service Representative In Huntsville

Job Description:

Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Job Responsibilities:

• Actively support the Ericsson and Nokia MGCF Complexes in resolving advanced issues in any of the platforms.
• Collaborate with engineering and development teams to evaluate and identify optimal solutions (workload placement, network evolution to packet, sunsetting, capacity management)
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Implement configuration as code practices integrated with CI/CD processes and tools
• Identify, analyze, and resolve network function vulnerabilities and deployment issues
• Meet with technical operations and network planning to assess future growth and capacity requirements
• Monitor latest industry trends and relevant technologies and drive application as appropriate
• Work independently, guided by organizational goals and objectives. Lead or participate in multiple projects of varying complexity and breadth
• Resolve IP networking issues in the Voice Core network
• Carry out additional duties as assigned

Job Requirements/Qualifications:

• Bachelors degree or higher degree such as Computer Engineering, Computer Science, Electrical Engineering, Electronic Engineering or Mathematics from an accredited university.
• PhD in an approved field with no minimum years of relevant experience or Masters in an approved field with a minimum of 2 years of relevant experience or a Bachelors in an approved field with a minimum of 4 years of relevant experience.