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Bank Internships – Senior Claim Analyst In Paramus

    Website Bank of America

    Job Description:

    Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. May handle supervisor or escalated phone calls & correspondence regarding customer claims. Considered a subject matter expert on multiple claims types and makes complex decisions based on judgment and research. Follows established and uses multiple systems and tools. May be responsible for moderately complex research and analysis of account activity to assess levels of risk or fraud. May receive calls from internal employees who need support to resolve complex call types or require an answer to a procedural, process, or situational questions though multiple channels. May need to provide decisions regarding credit or debits to customer’s accounts

    Job Responsibilities:

    • Develop the knowledge and skills you need to deliver world-class client care through the award-winning Bank of America Academy
    • Develop techniques to confidently engage with clients by telephone
    • Have an opportunity to earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses though structured lessons, in depth online resources, and on-site coaching
    • Build your knowledge of core banking and investment solutions and connect clients to all of the solutions we provide
    • Continue to learn and grow in a culture where growth and career advancement are a priority
    • Get training and one-on-one coaching from academy managers who are invested in your success.

    Job Requirements/Qualifications:

    • Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
    • Must be flexible and adapt quickly to change
    • Ability to work in a client based environment meeting goals
    • Must have a strong and positive work ethic and follow Bank of America’s Core Values
    • Excellent written and oral communication skills
    • Flexible and willing to respond positively to change
    • Flexible with schedule as business needs arise
    • Ability to multi-task as business needs dictate with phone and typing required
    • Strong customer service skills
    • Ability to de-escalate difficult client situations

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