Business Analyst – Centene Corporation Careers In Wilmington

Job Description:

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Job Responsibilities:

• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
• May coordinate member transportation and make referrals to other departments as appropriate
• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Process written customer correspondence and provide the appropriate level of timely follow up
• Provide assistance to members and/or providers regarding website registration and navigation
• Maintain performance and quality standards based on established call center metrics including turn-around times

Job Requirements/Qualifications:

• Coordinates and administers survey projects.
• Generates and updates standard analytical reports from spreadsheets and relational databases.
• Prepares survey materials for competitive research studies.
• Reconciles data obtained through multiple sources.
• Interfaces with customers and associates to gather information about data requests.
• Gathers and compiles data and produces reports.
• Accurately and thoroughly documents informational sources.
• Designs, creates, and maintains relational databases, and database tables.
• Maintains document library and updated resource materials.
• Supports marketing and product development research efforts.