Cardinal Health Summer Internships Near Me – Manager Customer Insights In Waukegan

Job Description:

Cardinal Health’s Pharmaceutical Commercial Excellence is a new organization designed to improve sales teams focus and effectiveness by leveraging scale, process improvement, clarity of accountability and speed to support and service the internal sales teams and external customers.

Job Responsibilities:

• Support efforts to build Partnership Value Index and NPS tools that provide sales teams proactive insights (for existing and prospective customers) to inform planning and prioritization
• Support efforts to develop a single view of customer insights closely with data and IT teams. This includes bringing historical as well as current survey and analytical information to build a holistic picture that combines the customer feedback with their transactional behavior with Cardinal
• Support efforts to build capabilities that improve generation and delivery of market intelligence and customer insights to the business stakeholders and the sales teams. Equip the business with timely insights to enable proactive customer engagement
• Analyze and report on customer insights (voice of customer, NPS), to enable sales teams drive customer experience
• Act as an advisor to the sales organization as they prospect and engage new customers to determine program qualifications and answer program specific questions to ensure sales teams are able to respond to customers clearly and expeditiously
• Support efforts to implement consistent and end to end methodologies and lead the development insights and their delivery mechanism, across the pharmaceutical segment to improve visibility and decision making

Job Requirements/Qualifications:

• Completes work independently receives general guidance on new projects
• May act as a mentor to less experienced colleagues
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Work reviewed for purpose of meeting objectives
• May contribute to the development of policies and procedures