Facebook Intern – Program Manager, Quality Process & Programs In Sanger

Job Description:

As a Program Manager on the newly formed Quality Process & Programs team, you’ll help ensure that Product Operations has scalable, measurable and consistent quality process programs (across team-wide processes, metrics and tooling) to effectively drive production quality, development quality and product reliability across FB’s consumer products. You’ll collaborate closely with peers such as Product Operations specialists and various cross functional partners such as Scaled Operations, Product, Engineering, Analytics, Research plus more. Many programs need to be developed or implemented with new approaches such as our aggregated customer reporting, quality and efficiency programs with our triage specialists, driving tool and process improvements as well as evolving our metrics and goaling operations.

Job Responsibilities:

• Be a change agent by understanding organizational dynamics that influence adoption of process changes
• Cultivate relationships and drive collaboration on highly cross-functional initiatives
• Manage large-scale, complex projects and programs that impact entire Ops and Product organizations
• Communicate effectively, zooming in and out effortlessly based on audience ranging from Operations Specialists to Product and
• Engineering Leadership
• Maintain accountability and produce high quality deliverables (for yourself and your project stakeholders)
• Design, build, and improve processes and systems that contribute to operational excellence and scalability
• Ruthlessly prioritize and maintain continuous alignment with your stakeholders

Job Requirements/Qualifications:

• Clear, concise communicator. Experience managing communications to wide audiences on various mediums (e.g., project plans, presentations, analyses, etc.)
• Proven Leader and Fast Paced Executor. Experience bringing clarity to ambiguity with little oversight, and ideas to fruition, supporting teams towards a common goal Change Management
• Expert Project Manager experience managing multiple complex projects
• Experience supporting initiatives involving operational excellence, process improvement and large-scaled organizational transformations
• 8+ years of experience in consulting or operations at a high-growth tech company