senior systems analyst – Starbucks Internship Lowell

Position Title: senior systems analyst

Company: Starbucks

Location: Lowell, MA, US

Job Description:

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities. We are looking for strong system analysts to join our Workforce Management Technology group to support Starbucks mission and values.
As a systems analyst you will contribute to the development of our next-generation Workforce Management (WFM) system that is leveraged by 240,000+ partners (employees) across 10,000+ locations (e.g., stores, roasteries, manufacturing plants, and distribution centers) in the United States and Canada. The Starbucks Workforce Management solution optimizes store operations and partner’s work-life balance by providing intuitive and advanced planning, forecasting, scheduling, time & attendance, and labor analytics cloud-enabled and mobile services. The solutions you will design, and build will need to handle information at a massive scale and integrate with other cloud-based Starbucks systems (SaaS, PaaS).

Responsibilities:

• Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an agile delivery environment.
• Participate in all aspects of the software development process including, requirements gathering, designing, coding, unit testing, quality assurance, and deployment documentation
• Understands working of workforce management system, data in-flow, out-flow and conducts deep dive investigations into business problems and identify potential opportunities
• Asist in standardization and implementation of best practices in requirement management, process flows, data flows and configurations etc.
• Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis to remain current with business needs.
• Coordinates with business, development, and testing teams and leverages relevant process and technology proficiency to propose optimal solution(s) options delivering required business capabilities.
• Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects.
• Considers overall user technology experience in thoughtfully designing engaging solutions

Requirements:

• Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.
• Partners with development team in agile design/development of custom solution components. Performs code reviews as required.
• Defines and develops approaches for data conversion. Performs the extract, load, and validation of converted data
• Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results.
• Participates in a production support for critical systems that includes pager responsibilities on call rotation (24*7)
• Update and maintain necessary documentation related to design changes, code, deployment, and supportability
• Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
• Develops and facilitates system training.