Bilingual Japanese – U.S Bank Summer Internship 2023 Henderson

Position Title: Bilingual Japanese

Company: U.S Bank

Location: Henderson, NV, US

Job Description:

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

Responsibilities:

• Bilingual Japanese preferred (10% language premium for bilingual)
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls Proficient computer navigation skills using a variety of software packages including
• Microsoft Office applications
• Ability to identify and resolve/escalate problems remote employees must identify a permanent remote worksite that allows focus and confidentiality.
• For most employees, this is a home office; if space is not a home office, manager approval is necessary to ensure appropriate worksite. Generally, employees should work from their identified work site.
• Manager and human resources approval is required before changing a remote worksite, as factors such as operational and business needs, geography-based salary range differences, and time zone differences are considered

Requirements:

• remote workspace should be reasonably quiet and free from interruption.
• Remote employees are responsible for furnishing worksite (including desk/chair and internet access) and ensuring company equipment and information is safe.
• U.S. Bank will provide computer equipment necessary to perform job responsibilities, including computer and peripheral equipment (monitor, keyboard, mouse), and all equipment provided remains the sole and exclusive property of U.S. Bank.
• Employees are liable for damages caused by misuse, negligence and/or unauthorized use of equipment.
• Employees are required to set up equipment in remote workspace.